Shipping policy

We aim to provide outstanding shipping alternatives to all buyers, no matter which country they reside in. We ship hundreds of international orders each single day and constantly work hard to uphold premium service quality for every client.

All purchases qualify for free delivery at no extra cost.

Processing duration covers the period from the moment we receive your order until your items are packed and shipped out of our warehouse. Normally, this step takes 1–2 business days.

Kindly be aware that processing could be extended if your delivery information has mistakes, your destination address is undeliverable, or other unanticipated troubles take place. Our support staff will get in touch with you within 24 hours once any of these problems happen.

Actual delivery durations can be affected by unplanned circumstances such as harsh weather and official public holidays. We truly appreciate your tolerance if any delivery delays bring you inconvenience.

 Package Not Received: If the tracking status shows "delivered" but you have not received the package, please promptly contact the local delivery carrier or our customer service team:info@peizhicong.com